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Frequently Asked Questions

Insurance & Billing

What is the Nourish Guarantee for billing?

The Nourish Guarantee is our commitment to providing a no-surprise billing experience for you! Our guarantee is:

If your appointment gets denied, we won't charge you for any appointments that have already occurred. You get those appointments for free.
If your appointment has a copay or coinsurance, you will not be charged more than your initial estimate for any appointments you’ve had until we learn your real cost. Once we learn your actual copay or coinsurance, you will be immediately notified over email. For future appointments afterwards, you will be charged the full copay or coinsurance amount.
If your appointment goes towards your deductible, we'll offer you two options for any appointments that already took place until that point
- You can either pay the deductible and keep doing appointments covered by insurance, or
- You can choose to not pay it and we won’t charge you anything for appointments you’ve had. For any future appointments, you’ll need to pay out-of-pocket.

Will my insurance cover my sessions?

Nourish is currently in-network with 6 major insurance companies: Blue Cross Blue Shield / Anthem, United Healthcare, Aetna, Cigna, Medical Mutual of Ohio, and Medicare.‍

94% of in-network patients pay $0 out-of-pocket. Use our coverage calculator to verify your insurance coverage and learn more about how we work with your insurance company.‍

In some rare cases, there are costs associated with using insurance. The Nourish Guarantee is our commitment to providing a no-surprise billing experience for you:

If your appointment gets denied, we won't charge you for any appointments that have already occurred. You get those appointments for free.
If your appointment has a copay or coinsurance, you will not be charged more than your initial estimate for any appointments you’ve had until we learn your real cost. Once we learn your actual copay or coinsurance, you will be immediately notified over email. For future appointments thereafter, you will be charged the full copay or coinsurance amount.
If your appointment goes towards your deductible, we'll offer you two options for any appointments that already took place until that point:
- You can either pay the deductible and keep doing appointments covered by insurance, or
- You can choose to not pay it and we won’t charge you anything for appointments you’ve had. For any future appointments, our out-of-pocket rate is $145.

Do you accept Medicare?

Yes! We accept Medicare. However, Medicare will only cover nutrition therapy if you have a diagnosis of diabetes or chronic kidney disease. Unfortunately, any other conditions (including pre-diabetes) are not covered by Medicare.

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Are there any other fees to use Nourish?

No! 94% of our patients have sessions fully covered by insurance, at $0 out of pocket cost to them. There are no other hidden or surprise fees with Nourish. That said, you will be responsible for any copay or co-insurance payments determined by your insurance policy agreement.

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Can I use my HSA/FSA to pay for services?

Yes! You are welcome to pay using HSA or FSA funds.

What if my insurance changes?

Nourish patients can update their insurance in the Nourish patient portal by visiting https://app.usenourish.com/#/portal and adding a new insurance policy in the “Insurance” tab.

Why do you require a credit card to sign up?

We require a credit card to be kept on file for all clients primarily to enforce our late cancellation/no-show policy ($75) or for any copays/coinsurance. You will only be responsible for a no-show fee if you fail to show up to your appointment or attempt to cancel/reschedule it within 24 hours of the appointment start time.

If we are in-network with your insurance provider, we will work hard to ensure coverage for your services. A small percentage of our clients incur some out-of-pocket costs from their insurance, such as copayments or coinsurance. In those instances, you will be responsible for those fees. However, we will not charge you without advanced notice, and will work with you and the insurance provider to minimize costs when possible.

Do you plan on accepting more insurances going forward?

We are always working to expand the list of insurances we accept at Nourish. Please keep an eye out on our accepted insurances page as we grow for more updates on this. If you have a specific insurance provider in mind that you would like to see added to our accepted list, please feel free to contact our support team at support@usenourish.com.

My insurance rejected the claims for my appointments, will I be responsible for these costs?

No need to worry; if your insurance denies payment or your claim goes to a deductible that you don’t wish to contribute to, we will not charge you for any sessions that have already occurred. We will reach out to you personally to determine payment options for future sessions if you wish to continue working with your dietitian.

What if my insurance denies my claim?

If your insurance denies payment, we will not charge you for any sessions that have already occurred. We will reach out to you personally to determine payment options for future sessions if you wish to continue working with your dietitian

What happens if my claims have a copay or coinsurance?

The vast majority of our patients don’t pay anything for Nourish’s services!

The Nourish Guarantee is our commitment to providing a no-surprise billing experience for you. Specifically, if your appointment does have a copay or coinsurance, you will not be charged more than your estimate (calculated here) for any appointments you have until we learn your real cost.

Once we learn your confirmed copay or coinsurance from your insurance:

You will be immediately notified over email.
For any appointments you've already had: We'll charge you the estimate amount (if the real cost is higher) or the real cost (if the real cost is lower than the estimate). Your credit card will be charged after 24 hours and you will receive an invoice over email.
For future appointments thereafter: You will be charged the full copay or coinsurance. Your credit card will be auto-charged for these future appointments and you will receive invoices over email.

What if my claims go to deductible?

We offer patients 2 options:

Pay deductible amount for previous visits and continue to bill insurance for future sessions
Cancel all claims from past sessions (so you owe $0 total for any sessions that have occurred), and either a) cancel future appointments or b) continue doing sessions without billing insurance ($145 per session)

When will I be charged for my copay?

Any owed copay is determined after we receive the claim back from your given insurance company. This process usually takes between 2-3 weeks but may take longer depending on how long it takes for the insurance company to respond to a given claim.

How will I know if my Nourish appointments are covered by insurance?

We will send you an email notification when your first appointment is confirmed to be fully covered by insurance! If your appointment has any patient responsibility or is denied, we will reach out to coordinate your care options.

Why does Nourish ask for patient medical records?

Medical records provide our dietitians with helpful information about the patient’s medical history. They also help ensure that we can get the claims covered by insurance!

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How many sessions will I have covered by insurance?

Your amount of covered sessions is determined by your specific insurance plan. While the vast majority of our patients do not have any visit limits (meaning they can do as many sessions as they want per year), some plans will have visit limits. You can find an estimate for your covered visits using our coverage calculator here: https://www.usenourish.com/does-my-insurance-cover-nutrition. If you want to verify your benefits or you want more detail on your coverage, you can call the member services number on the back of your card and inquire about your benefits for Medical Nutrition Therapy. If your insurance denies any claims because you reached your visit limit, we will not charge you for any sessions that have already occurred.

Do you offer financial assistance for those who have low income?

We do not offer any financial assistance programs at this time. However, 94% of our clients pay nothing out of pocket so we would recommend checking out our coverage calculator to see what coverage would look like for you at Nourish. You can find our coverage calculator here: https://www.usenourish.com/does-my-insurance-cover-nutrition

When I sign-up, I am directed to reach out to support. Why is this and what should I do?

Typically, this is because there are not any available dietitians in your state who serve the specialties you chose. Some states have stricter licensing requirements which limits the number of dietitians you can see. One thing you can do is narrow the list of specialties you select, and see if the pool broadens. You are also welcome to email us at support@usenourish.com and we can help further or get you on the waitlist!

Are there any late cancellation or no-show policies at Nourish?

At Nourish, we provide complimentary appointment cancellations or rescheduling up to 24 hours before the appointment. However, any cancellation or rescheduling requests made within 24 hours of the appointment will result in a $75 late appointment change fee.

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Insurance & Billing

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