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Frequently Asked Questions

Appointments

I need to reschedule or cancel my appointment

You can cancel or reschedule your appointment in our patient portal by signing in here and going to the "Appointments" tab. It is important to keep in mind that any changes to your appointment must be done more than 24 hours out from your appointment to avoid any late appointment change fees.

How long do I have to complete the paperwork in my patient portal?

Please complete all paperwork found in your patient portal 48 hours before your initial appointment, as this helps your dietitian prepare for your appointment, and helps Nourish get your services covered by insurance.

I would like to have a call with the dietitian I am interested in before signing up, is this a possibility?

The initial appointment will act as your opportunity to go over what you’re looking for and your overall goals with your dietitian. We typically are unable to offer additional calls with the dietitian prior to the intake appointment, but in select cases, we may be able to set up a 15-minute introductory call with the dietitian you are considering prior to the first appointment. Please reach out to support@usenourish if you are interested in pursuing this.

I would like my chart notes from my previous appointments, where would I find these?

You can access summary notes from previous appointments in your patient portal. Simply go to the "Appointments" tab, choose the specific previous appointment for which you'd like to view the summary, and you will find the summary notes included there.

I forgot when my appointment is, where do I check this?

You can check all of your upcoming appointments through our patient portal by signing in here and going to the "Appointments" tab.

I’m interested in seeing a specific dietitian but after I entered my state, they are no longer able to be booked.

Unfortunately, there are some states that have laws in place that prevent you from seeing a dietitian from outside of your state. Likely, the dietitian is not based in your state and, at this time, does not have licensing for your specific states. Please reach out to support@usenourish.com if you have questions!

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What is your cancellation and rescheduling policy?

We offer free cancellation and rescheduling for all appointments made with any of our dietitians. The only instance where you would be charged for cancelling or rescheduling an appointment is if the appointment change is made within 24 hours of your appointment, in which case you will be charged a $75 late appointment change fee.

How do I book an appointment?

If you are a new patient, the easiest (and quickest) way to book an appointment is to book directly through our website. Simply navigate to https://signup.usenourish.com/flow/get-started and enter your information, and you'll be matched with the dietitians who best meet your needs! If you are an existing patient, simply log onto your patient portal and schedule an appointment directly with your dietitian. You can also reach out to your dietitian via messaging in the portal or email to find a date and time that works.

Can I meet with my dietitian while out of my state?

Some states require a dietitian to have a state-specific license in order to see patients. For confirmation on whether or not your dietitian can see you while traveling, it is best to discuss this with your dietitian directly. You can contact your dietitian through the patient portal (or face-to-face during your appointment) and they will be able to let you know if you can continue appointments while in the new state.

Do you offer sessions over SMS or email?

At this time, we do not offer consultations over SMS or email.

Is my first session free?

While your session isn't "free", 94% of our clients are completely covered by their insurance (meaning their appointments cost $0) and we do everything in our power to get your costs covered by insurance. If your initial claim is denied for any reason, you will not be charged for any appointments that have already occurred, and you can choose to either cancel or move to self-pay for future appointments.

The Nourish Guarantee is our commitment to providing a no-surprise billing experience for you! Our guarantee is:

If your appointment gets denied, we won't charge you for any appointments that have already occurred. You get those appointments for free.
If your appointment has a copay or coinsurance, you will not be charged more than your initial estimate for any appointments you’ve had until we learn your real cost. Once we learn your actual copay or coinsurance, you will be immediately notified over email. For future appointments afterwards, you will be charged the full copay or coinsurance amount.
If your appointment goes towards your deductible, we'll offer you two options for any appointments that already took place until that point
- You can either pay the deductible and keep doing appointments covered by insurance, or
- You can choose to not pay it and we won’t charge you anything for appointments you’ve had. For any future appointments, you’ll need to pay out-of-pocket.

Should I be expecting a call for my session?

All of our appointments are conducted over Zoom and you will not be receiving a phone call from your dietitian at the time of your appointment. You can refer to any of your upcoming appointments (and access their Zoom links) through your patient portal here: https://app.usenourish.com/.

How do I transfer to a different dietitian?

The easiest way for you to find a new dietitian is to use our 'request a new dietitian' link here: https://app.usenourish.com/new-provider. You will be prompted to choose your health concerns and will then be presented with the availability of other dietitians. You can also read the dietitian profiles to learn more about them to see who could be the best fit. Make sure to click on different days on the calendar to explore additional dietitian options and availability.

I was charged $75 from Nourish, what is this charge?

The charge you are seeing is likely a no-show/late cancellation or rescheduling fee for a previous appointment ($75). Please note that this fee is not covered by insurance as the appointment could not be conducted due to your absence. You can reference our cancellation policy here: https://www.usenourish.com/nourish-consent. For any cancellation or changes to your appointment, we do require 24-hour notice. Unfortunately, these fees are necessary to ensure our dietitians are appropriately compensated for their time, as they dedicate their expertise and resources to provide quality service.

What can I expect to cover during my first session with my dietitian?

We have a detailed blog post that will tell you exactly what you can expect in your first appointment: https://www.usenourish.com/blog/what-to-expect-when-seeing-a-dietitian

Do Nourish dietitians have the ability to order labs or tests to help me further diagnose my symptoms?

Our registered dietitians can collaborate with you to determine the necessary tests and facilitate their ordering, whether it's done directly through the registered dietitian or in coordination with your other healthcare providers.

Do you offer in-person appointments?

Yes, we have in-person availability in certain geographies, and are currently expanding our in-person availability. Please email support@usenourish.com to inquire about in-person availability in your area.

How can I schedule an in-person appointment with an RD?

Virtual appointments can be scheduled directly online. If you would like to schedule an in-person appointment with an RD in your local area, please contact support@usenourish.com and our customer support team will assist you.

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